Your questions on the 4GX Mobile Alarm.
Frequently asked questions
General questions about the LiveLife Mobile Alarm.
The LiveLife Mobile Alarm will provide you and other family members’ peace of mind that when you are home or outdoors that help is just a press of a button away. When you press the SOS help button it calls up to 6 emergency contacts and also sends them help text messages with the wearer’s location via in-built GPS and Google Maps. During the setup you can choose to have both calls and text messages during an emergency or only text messages.
Besides seniors it is used by lone workers, workers who may need to contact security quickly and people with disabilities. Read our applications page for more details.
Yes. Because it works like a mobile phone it needs to be connected to the mobile phone network to work. As part of your purchase we will install a SIM card that uses 4GX with 4G and 3G rollback. Included is the first year of unlimited emergency calls and text messages. Ongoing charges are just $49.95 per year from Year 2 for unlimited emergency calls and texts. However, even if you decide not to pay this annual $49.95 fee, the device will still call 911 in an emergency. We usually program the emergency contacts into your mobile alarm for you prior to delivery. It’s always nice to receive the device ready to go out of the box.
No. The first year of unlimited emergency calls and texts are included in the one time purchase cost of the alarm. The ongoing costs are just $49.95 each year for unlimited emergency calls and texts.
Facts about the LiveLife 4GX Mobile Alarm.
We use a SIM card that comes with unlimited emergency calls and texts for one year using 4GX mobile signal with 4G and 3G rollback if required and supply you with the mobile phone number assigned to your pendant. We will send you a reminder each year that your $45 per year annual unlimited emergency calls and texts is due for renewal.
Checking credit
You don’t need to worry about credit running out. We’ve got you covered for the first year and we’re very generous with deactivation of sim cards. What we mean here is that we won’t deactivate the ability of your alarm to make emergency calls and texts until it’s clear to us that you no longer have a need for the sim card to be active.
-Supply, activation, installation and testing of the mobile SIM card.
-Deactivation of voicemail on the mobile number assigned.
-Setting up your mobile account and loading the account with one year of unlimited emergency calls and texts.
-Pre-programming of up to six emergency contacts and the help text message.
-Turning on of optional features like fall detection, listen in and geo-fencing (wandering).
We recommend you have a family member or friend included as the second contact as the side talk button allows the wearer to call the second contact at any time. When 911 is included as a contact people often have the following calling sequence setup:
1. A family member: perhaps someone who is living close by or is the often the most available to help.
2-5. Another family member, friend, carer or neighbor.
6. 911 Emergency services.
To turn it off you simply send a command to the pendant via a text message from a mobile phone.
Also anyone knowing the mobile phone number of the pendant can send a simple, location command via text message to it and it will send a reply text automatically showing its location on Google Maps using the in-built GPS.
Recharging the LiveLife Mobile Alarm.
The battery on your 4GX mobile alarm will last between 7-14 days before it will need a 20 minute recharge on the supplied home charging station. Because it only needs to be charged infrequently you can feel free to leave your home charging station turned on and kept anywhere you like in your home. There’s no need to keep it next to your bed at night. After about four days when the battery in your mobile alarm gets to 20% charge you’ll hear a voice from the alarm say “Your battery is low. Please recharge your battery”. To recharge the pendant you just place it into your home charging station and a voice will announce “Your mobile alarm is charging”. If you go on holidays, leave the home charging station at home and use the supplied magnetic charging cable to charge your mobile alarm.
It contains a rechargeable, Lithium-Ion battery just like a normal mobile phone. Because it does not have a screen it does not use as much power as a mobile phone. When delivered it we will be in the ‘power saving mode’ that gives you around 7-14 days of use if being worn all day before it needs to be recharged.
If you are concerned that the user of the Mobile Alarm may be forgetful about recharging the pendant by default we turn on a ‘Low battery warning’ feature that will send a text message to contact #1 when the battery falls below 10%. That way you can contact the wearer of the pendant to ask them to recharge. If you wanted to you can actually call the pendant to tell the wearer their battery is low. The mobile alarm will announce that “Your battery is low. Please recharge your battery.” when the battery drops to 20% charge.
Ordering the LiveLife Mobile Alarm.
The cost of setup and delivery is included in the price. Your Mobile Alarm will be sent via Express Post.
Your Mobile Alarm will be sent to you via USPS ‘Express Post’. How long it takes to arrive will depend on your delivery location. Once we have shipped it the order will be able to be tracked the delivery via USPS.
It should be noted however that the coverage maps are not always 100% accurate and black spots in the networks can occur. This a characteristic of all wireless and mobile phone networks. Sometimes a black spot is only discovered by the user when the Mobile Alarm is tested in the user’s home. In this case our Refund & Returns policy applies where a refund will be offered less $85 (the combined cost of $15 postage, a $70 setup and admin fee.)
There is a one-time payment for the LiveLife mobile alert. Other than that the only ongoing costs are $49.95 every year which covers the costs of unlimited emergency calls and texts for another year. The first year is included in the one time purchase cost for your mobile alarm
Will my Insurance Company/Medicare or Medicaid pay?
If you have Long-Term Care Insurance, you may qualify for reimbursement of your med alert service. Long-Term Care Insurance helps aging seniors with medical disabilities pay for home care services.
Long-Term Care Insurance includes the cost of durable medical equipment. Call your insurance provider to see if you qualify for medical alert coverage.
Long-Term Care Insurance includes the cost of durable medical equipment. Call your insurance provider to see if you qualify for medical alert coverage.
Many providers offer discounts if you are a member of certain organizations. You may be eligible for a discounted monthly service rate as long as you can provide and verify your membership ID or #.
Furthermore, we offer flexible payment styles. We can figure out a way for you to pay off your LiveLife mobile alert in a way that makes sense to you. Just call us on 866 205 4872 to discuss the payment options.