Your questions on the Mobile Alarm.
Frequently asked questions
General questions about the LiveLife Mobile Alarm.
Besides seniors it is used by lone workers, workers who may need to contact security quickly and people with disabilities. Read our applications page for more details.
Facts about the LiveLife Mobile Alarm.
We use the H2O Wireless (AT&T network) using prepaid credit. As part of the setup we will purchase a Sim card for you and install it in your pendant. We will load it with prepaid credit and supply you with the mobile phone number assigned to your pendant. You will also receive account details so you can check how much prepaid credit you have remaining and top it up when required.
You can logon to H2OWireless at any time and check your credit on the free app or call them to check on your remaining credit before deciding if you need to top it up. It’s so easy to set up autorecharge and by doing that you never need to worry about having low credit. H2O Wireless will withdraw $9 every 90 days to cover any emergency calls and texts you may need to make. You can read more about the prepaid credit here.
-Supply, activation, installation and testing of the mobile SIM card.
-Deactivation of voicemail on the mobile number assigned.
-Opening a prepaid credit, mobile account and loading the account with $10 of credit.
-Pre-programming of the five, emergency contacts and the help text message.
-Turning on of optional features like fall detection, listen in and geo-fencing (wandering).
We recommend you have a family member or friend included as the second contact as the side talk button allows the wearer to call the second contact at any time. When 911 is included as a contact people often have the following calling sequence setup:
1. A family member: perhaps someone who is living close by or is the often the most available to help.
2-4. Another family member, friend, carer or neighbor.
5. 911 Emergency services.
To turn it off you simply send a command to the pendant via a text message from a mobile phone.
Also anyone knowing the mobile phone number of the pendant can send a simple, location command via text message to it and it will send a reply text automatically showing its location on Google Maps using the in-built GPS.
Recharging the LiveLife Mobile Alarm.
Ordering the LiveLife Mobile Alarm.
Your Mobile Alarm will be sent to you via USPS ‘Express Post’. How long it takes to arrive will depend on your delivery location. Once we have shipped it the order will be able to be tracked the delivery via USPS.
It should be noted however that the AT&T coverage map are not always 100% accurate and black spots in the networks can occur. This a characteristic of all wireless and mobile phone networks. Sometimes a black spot is only discovered by the user when the Mobile Alarm is tested in the user’s home. In this case our Refund & Returns policy applies where a refund will be offered less $85 (the combined cost of $15 postage, a $60 setup fee and the $10 prepaid credit.)
Will my Insurance Company/Medicare or Medicaid pay?
If you have Long-Term Care Insurance, you may qualify for reimbursement of your med alert service. Long-Term Care Insurance helps aging seniors with medical disabilities pay for home care services.
Long-Term Care Insurance includes the cost of durable medical equipment. Call your insurance provider to see if you qualify for medical alert coverage.
Long-Term Care Insurance includes the cost of durable medical equipment. Call your insurance provider to see if you qualify for medical alert coverage.
Many providers offer discounts if you are a member of certain organizations. You may be eligible for a discounted monthly service rate as long as you can provide and verify your membership ID or #.
Furthermore, we offer flexible payment styles. We can figure out a way for you to pay off your LiveLife mobile alert in a way that makes sense to you. Just call us on 866 205 4872 to discuss the payment options.