Mobile Coverage information

The LiveLife 4GX Mobile Alarm comes with a Micro SIM card installed and activated. It therefore has it’s own mobile phone number which will be clearly marked in your paperwork that comes with your Mobile Alarm. Because of our size we’ve been able to negotiate a cellular solution that comes with unlimited emergency calls and texts for one year for just $45 per year (from Year 2).  This SIM card comes with the first year of unlimited emergency voice calls and texts included. From Year 2 you’ll need to add $45 to cover the costs of using the Mobile Alarm for Year 2. We’ll remind you of this before it’s due. One of the great advantages of this solution is that you don’t need to check your credit and you don’t need to worry that your Mobile Alarm will run out of credit when you need it most. It’ll just work!

USA 3G, 4G & 4GX LTE Mobile Coverage
These networks give the widest coverage across Canada and cover 99% of the Canadian population and cover 1.5 million square miles. The SIM card we install into your alarm also automatically works if you cross the border into Canada and Mexico at no extra costs to you.

Basically, if you’re in an area in the USA where a mobile phone works fine then you can be sure your Mobile Alarm will work fine too.

Finding out if there will be a strong enough signal
Most of the time checking the coverage map will be adequate to ascertain whether the Mobile Alarm will have a strong enough signal inside the home of the user. However as we know some homes can fall within coverage black spots due to hills, buildings and other obstructions.

Ideally there should be between 1 to 2 bars or more on a AT&T connected device inside the home as a guide. If you have an AT&T connected mobile phone that has a weak or inconsistent signal or have had visitors to your home who have experienced a weak AT&T signal you may wish to discuss with us a SIM card from the other provider as an alternative.

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Mobile Coverage disclaimer

The AT&T 4G Coverage Map is approximate only. Actual mobile alarm coverage depends on where you are and the device you are using. Customers should be aware that the mobile coverage maps displayed have been created using tools that predict the likely areas of coverage.

Not every particular location within the identified coverage areas has been individually tested for coverage. This means that while the footprint of coverage outlined on the maps is generally accurate, there will be specific areas described as being within a coverage area where a customer’s mobile alarm will not work.

This is a common characteristic of wireless systems. For example, coverage could be degraded or non existent in specific locations due to certain physical structures or geographic features or as a result of the device used. Physical structures which may block or inhibit coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. Geographic features which may block or inhibit coverage could include formations such as hills and mountains or even trees.

GPS functions disclaimer

The LiveLife Mobile Alarm has built-in GPS technology that it uses to fix the location of the pendant with an accuracy of 2.5 yards. In order for the GPS functions to work it requires a line-of-sight connection to satellites in the sky. For the pendant to receive the signal it needs to be pointed to the sky. It normally takes a few seconds to receive the signal and work out the co-ordinates of it’s exact location. It can take up to 10 minutes to get it’s first fix out of the box.

In the event that the pendant cannot receive the GPS signal it will revert to showing it’s last known position. This is the location of the device when it was last able to fix it’s location by satellite. The device conserves power by only trying to get a GPS fix when the device is moved. Because of this we cannot that when the device is activated the location given is always the current position at the time of activation or that when someone tries to locate it via sms that it will know it’s current position.

Underground carparks, lifts, concrete buildings, tunnels and other constructions can block the signal from satellites to the pendant. It is possible that if a wearer of the pendant is in a location where there is no GPS signal that there may also be no 3G mobile signal meaning the function of the pendant will not operate till the wearer moves to an unobstructed location.