Mobile Coverage information

Option 1: H2O Wireless SIM card (AT&T network)
The LiveLife Mobile Alarm can come with a Micro SIM card from H2O Wireless installed and activated. It therefore has it’s own mobile phone number which will be supplied to you and details of your ‘H2O Wireless’ login so you can check on your usage.

USA 3G Mobile Coverage
Your H2O Wireless SIM (AT&T) gives you full coverage across either the AT&T 3G Mobile Network. Both these networks give the widest coverage across the USA and cover 98.5% of US population and cover 1.3 million square miles.

These networks are ideal for a mobile personal, medical alarm because of the wide coverages and the fact that the AT&T network has great coverage in metro and rural areas. You can check the AT&T Mobile Coverage Map here.

When checking the coverage map enter your street and suburb/town in the search bar field. It is the orange “voice” colored areas that apply to the Mobile Alarm.


Finding out if there will be a strong enough signal
Most of the time checking the coverage map will be adequate to ascertain whether the Mobile Alarm will have a strong enough signal inside the home of the user. However as we know some homes can fall within coverage black spots due to hills, buildings and other obstructions.

Ideally there should be between 1 to 2 bars or more on a AT&T connected device inside the home as a guide. If you have an AT&T connected mobile phone that has a weak or inconsistent signal or have had visitors to your home who have experienced a weak AT&T signal you may wish to discuss with us a SIM card from the other provider as an alternative.

The upcoming closure of the 2G mobile networks
AT&T will be closing the 2G network soon. Most of the mobile alarms presently on the market continue to be limited to using 2G and therefore those alarms will stop working soon. The LiveLife mobile alarm works with a 3G chip and is compatible with all 3G and 4G phones.

Why use the 3G network and not the newer 4G network?
The LiveLife Mobile Alarm uses only the ‘Voice’ and ‘Text’ parts of the mobile network. The 4G mobile network is ideal for high speed data. This alarm does not use any data to perform any of it’s functions and therefore the best mobile network is 3G because it has wider coverage than the present AT&T 4G mobile network.

To find out about Usage Rates and Prepaid Credit click here.

livelife mobile medical alarm pendant with fall detection


Mobile Coverage disclaimer

The AT&T 3G Coverage Map is approximate only. Actual mobile alarm coverage depends on where you are and the device you are using. Customers should be aware that the mobile coverage maps displayed have been created using tools that predict the likely areas of coverage.

Not every particular location within the identified coverage areas has been individually tested for coverage. This means that while the footprint of coverage outlined on the maps is generally accurate, there will be specific areas described as being within a coverage area where a customer’s mobile alarm will not work.

This is a common characteristic of wireless systems. For example, coverage could be degraded or non existent in specific locations due to certain physical structures or geographic features or as a result of the device used. Physical structures which may block or inhibit coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. Geographic features which may block or inhibit coverage could include formations such as hills and mountains or even trees.

GPS functions disclaimer

The LiveLife Mobile Alarm has built-in GPS technology that it uses to fix the location of the pendant with an accuracy of 2.5 yards. In order for the GPS functions to work it requires a line-of-sight connection to satellites in the sky. For the pendant to receive the signal it needs to be pointed to the sky. It normally takes a few seconds to receive the signal and work out the co-ordinates of it’s exact location. It can take up to 10 minutes to get it’s first fix out of the box.

In the event that the pendant cannot receive the GPS signal it will revert to showing it’s last known position. This is the location of the device when it was last able to fix it’s location by satellite. The device conserves power by only trying to get a GPS fix when the device is moved. Because of this we cannot that when the device is activated the location given is always the current position at the time of activation or that when someone tries to locate it via sms that it will know it’s current position.

Underground carparks, lifts, concrete buildings, tunnels and other constructions can block the signal from satellites to the pendant. It is possible that if a wearer of the pendant is in a location where there is no GPS signal that there may also be no 3G mobile signal meaning the function of the pendant will not operate till the wearer moves to an unobstructed location.